Terms of service

Terms of Service

Last Updated: July 9, 2026

Welcome to Perfect Palette ("Perfect Palette," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the website perfectpalettestore.com (the "Website"), including the purchase of custom artwork, products, and related services.

By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.

1. Eligibility

By using this Website, you represent that:

  • You are at least 18 years old or the age of legal majority in your jurisdiction.

  • You have the legal authority to enter into a binding agreement.

  • All information you provide is accurate and complete.

2. Our Services

Perfect Palette creates personalized digital artwork and printed products based on photographs and other content submitted by customers.

Our products may include, but are not limited to:

  • Custom digital portraits

  • Canvas prints

  • Framed prints

  • Posters

  • Personalized artwork

  • Digital downloads

  • Other personalized home décor products

All artwork is created digitally unless otherwise stated.

3. Custom Orders

Each order is created specifically for you based on the information and photographs you provide.

You are responsible for ensuring that:

  • Uploaded images are clear and of sufficient quality.

  • You have permission to use every photograph you submit.

  • Any names, dates, text, or personalization details are correct.

Perfect Palette is not responsible for errors resulting from incorrect information supplied by the customer.

4. Artwork Proofs and Approval

For products that include an artwork proof:

  • A proof will be provided for your review.

  • You may request revisions in accordance with our Refund Policy.

  • Production begins only after approval or after the applicable review period expires.

Once artwork has been approved, it is considered final.

Requests made after approval may require additional fees or may not be possible.

5. Intellectual Property

All artwork, illustrations, website content, graphics, logos, designs, photographs, text, software, and other materials on the Website are owned by or licensed to Perfect Palette and are protected by applicable intellectual property laws.

Purchasing artwork grants you ownership of the physical product or personal digital file only.

Unless expressly permitted in writing, you may not:

  • Resell artwork

  • Reproduce artwork commercially

  • Modify artwork for commercial purposes

  • Use artwork for advertising or business purposes

  • Remove copyright notices or watermarks

Commercial usage requires prior written permission.

6. Customer Content

You retain ownership of the photographs and materials you upload.

By submitting content, you grant Perfect Palette a worldwide, non-exclusive, royalty-free license to:

  • Use your content solely for fulfilling your order;

  • Edit, crop, resize, enhance, or modify images as necessary to produce your artwork;

  • Store your content for customer service, quality assurance, and order history.

You represent that:

  • You own the uploaded content or have permission to use it.

  • Your submission does not infringe any third-party rights.

  • Your content is not unlawful, defamatory, or offensive.

Perfect Palette reserves the right to refuse any order containing illegal, hateful, abusive, or otherwise inappropriate content.

7. Prices and Payments

All prices displayed on the Website are listed in the applicable currency shown at checkout.

Prices may change without prior notice.

Payment must be received before production begins unless otherwise stated.

We reserve the right to cancel orders resulting from pricing errors, technical errors, or suspected fraudulent activity.

8. Shipping and Delivery

Estimated production and delivery times are provided for convenience only.

Delivery times are not guaranteed and may vary due to:

  • Production volume

  • Carrier delays

  • Customs processing

  • Weather events

  • Holidays

  • Other circumstances beyond our control

Risk of loss transfers to the customer once the order has been delivered to the shipping carrier where permitted by applicable law.

9. Refunds and Cancellations

Refunds, revisions, cancellations, damaged products, and replacement requests are governed by our Refund Policy.

Because our products are personalized, orders generally cannot be canceled after production has begun.

10. Limitation of Liability

To the fullest extent permitted by law, Perfect Palette shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of data

  • Emotional distress

  • Delays caused by third-party shipping providers

Our total liability relating to any order shall not exceed the amount paid for that order.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

11. Disclaimer

Our Website and services are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • The Website will always be uninterrupted.

  • The Website will be error-free.

  • Colors displayed on your screen will exactly match printed products.

  • Every uploaded photograph can produce the same artistic result.

Every portrait is individually illustrated, and artistic interpretation is part of the creative process.

12. Acceptable Use

You agree not to:

  • Violate any law.

  • Upload malicious software.

  • Attempt unauthorized access to the Website.

  • Interfere with Website functionality.

  • Submit offensive, illegal, or infringing content.

  • Use automated systems to scrape or copy Website content.

We reserve the right to suspend or terminate access for violations of these Terms.

13. Privacy

Your use of the Website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

14. Third-Party Services

Our Website may contain links to third-party websites or use third-party payment processors, shipping companies, analytics providers, or marketing services.

Perfect Palette is not responsible for the content, policies, or practices of third-party services.

15. Force Majeure

Perfect Palette shall not be liable for delays or failure to perform resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • War

  • Terrorism

  • Government actions

  • Labor disputes

  • Internet outages

  • Pandemics

  • Supply chain interruptions

  • Carrier delays

16. Changes to These Terms

We may update these Terms from time to time.

The updated version will become effective upon posting to the Website.

Your continued use of the Website constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Perfect Palette operates, without regard to conflict of law principles.

Any disputes shall be resolved in the courts having jurisdiction over that location unless otherwise required by applicable consumer protection laws.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Perfect Palette regarding your use of the Website.

20. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Perfect Palette

Website: https://perfectpalettestore.com

Email: info@perfectpalettestore.com