Refund policy

Refund Policy

Our Happiness Guarantee

We're confident you'll love your custom portrait. Every piece we create is made with care, and your satisfaction is our priority.

If you're not completely happy with your artwork after receiving your proof, we'll work closely with you and provide unlimited revisions (see Revision Policy below) until it matches your vision.

If, after revisions, you're still not satisfied, simply let our support team know within your 7-day proof review period. We'll cancel your order and issue a full refund (if payment has already been processed).

It's that simple.

When Refunds Cannot Be Issued

Refunds are not available if:

  • You approved your artwork proof and later changed your mind after your portrait was produced or delivered.

  • Your order was automatically approved and processed after the 7-day review period without any revision requests or cancellation being submitted.

  • You expected a hand-painted artwork. All portraits are professionally digitally illustrated based on the photos you provide.

Revision Policy

We offer unlimited revisions within the portrait style you purchased (for example, Watercolor or Pencil Sketch).

If you'd like your portrait recreated in a different artistic style than the one originally ordered (for example, changing a Watercolor portrait into an Oil Painting style), an additional design fee may apply.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your item arrives damaged or you receive the wrong product, contact us within 48 hours of delivery at info@perfectpalettestore.com.

Please include:

  • Your order number

  • Photos of the damaged or incorrect item

  • A photo of the packing slip (if available)

Once verified, we'll arrange a replacement at no additional cost or provide another suitable resolution.

Returns

Because every portrait is custom-made specifically for you, we do not accept returns or exchanges for change of mind.

If there's an issue with your order, please contact us at info@perfectpalettestore.com and we'll do everything we can to make it right.

Photo Quality

Your artwork is created using the image(s) you upload when placing your order.

If the photo provided isn't suitable, our design team will contact you to request a replacement image before creating your artwork.

Please note that while we always do our best to achieve excellent results, we cannot guarantee optimal artwork quality when low-resolution or poor-quality photos are supplied.

Exchanges

We currently do not offer exchanges.

If you receive an item that has been incorrectly produced or mislabeled, please email info@perfectpalettestore.com within 48 hours of delivery.

Include:

  • Your order number

  • Photos showing the issue

We'll review your claim and either send a replacement or issue a refund, depending on the situation.

Late or Missing Refunds

If you've been notified that a refund has been issued but haven't received it yet:

  1. Check your bank account again.

  2. Contact your credit card provider, as refunds may take several business days to appear.

  3. Contact your bank, since processing times can vary.

If you've completed these steps and still haven't received your refund, please contact us at info@perfectpalettestore.com, and we'll be happy to assist you.