Shipping policy

Shipping Policy

Last Updated: July 9, 2026

Thank you for shopping with Perfect Palette. Every order is custom-made specifically for you, which means production begins only after your artwork has been approved (where applicable). Please read our Shipping Policy below for information about production, delivery, and shipping.

Production Times

Because all of our products are personalized, production times vary depending on the product ordered.

Typical production times are:

  • Digital Artwork: 1–5 business days

  • Printed Artwork (Canvas, Framed Prints, Posters, etc.): 3–7 business days after artwork approval

  • Large or Complex Orders: May require additional production time

Production begins after your artwork proof has been approved or after the applicable proof review period has expired.

During holidays, promotional events, or periods of high demand, production times may be longer than usual.

Shipping Times

Estimated delivery times begin once your order has been produced and shipped.

Typical shipping estimates are:

  • United States: 3–7 business days

  • Canada: 5–10 business days

  • United Kingdom: 3–7 business days

  • Europe: 3–10 business days

  • Australia & New Zealand: 5–12 business days

  • Rest of the World: 7–20 business days

Delivery times are estimates only and are not guaranteed.

Shipping Confirmation

Once your order has shipped, you will receive a shipping confirmation email.

Where available, tracking information will be provided so you can monitor your shipment's progress.

Please allow up to 48 hours for tracking information to become active.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Product type

  • Order size

  • Shipping method selected

From time to time, we may offer free shipping promotions on qualifying orders.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by your local government.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Perfect Palette is not responsible for delays caused by customs clearance procedures.

Delivery Delays

While we work hard to ensure timely delivery, delays can occasionally occur due to circumstances beyond our control, including:

  • Severe weather

  • Customs inspections

  • Carrier delays

  • High shipping volumes

  • Public holidays

  • Natural disasters

  • Supply chain disruptions

Delivery dates are estimates and cannot be guaranteed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Please review your shipping address carefully before placing your order.

Perfect Palette is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error after placing your order, contact us immediately at info@perfectpalettestore.com. We will do our best to update your shipping information before production or shipment begins, but we cannot guarantee changes once processing has started.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, we recommend:

  • Checking with household members or neighbors.

  • Looking around your delivery location.

  • Contacting the shipping carrier directly.

  • Waiting up to 48 hours, as some carriers may mark packages as delivered before final delivery.

Perfect Palette is not responsible for packages lost or stolen after they have been marked as delivered by the shipping carrier. However, we will gladly assist you in working with the carrier to investigate the issue.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at info@perfectpalettestore.com.

Please include:

  • Your order number

  • Photos of the damaged or incorrect product

  • Photos of the packaging (if applicable)

  • A photo of the packing slip (if available)

Once your claim has been reviewed, we will arrange a replacement or another appropriate resolution at no additional cost.

Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on product type, production location, or inventory availability.

You will receive tracking information for each shipment when available.

Order Changes and Cancellations

Because every order is custom-made, we encourage customers to review all personalization details before placing an order.

If you need to change or cancel your order, please contact us as soon as possible at info@perfectpalettestore.com.

Once production has begun, changes or cancellations may no longer be possible.

Contact Us

If you have any questions about shipping or your order, we're happy to help.

Perfect Palette

Website: https://perfectpalettestore.com

Email: info@perfectpalettestore.com